What our Clients Have to Say
“As a 17 year client of Falcon, we have found them to be one of our top performing suppliers. Their “Just in Time” deliveries have gotten Seisco out of many predicaments over the years. Their performance has constantly been outstanding and it is a real pleasure doing business with them.”Steve M., Seisco
“By implementing the Falcon barcode inventory system at our facility, we have substantially reduced our inventory without any negative impact on production. Falcon has assigned a full-time person onsite to provide us daily replenishment of 645 parts at over 845 point of use (POU) locations in our plant. Falcon has replaced 63 suppliers of Class “C” production components. Implementation of their system has provided our purchasing staff the ability to focus on higher priority issues.”Ruble G., Spirax Sarco
“Falcon and its staff have gone above and beyond expectations to give us various options on packaging, alternate manufacturers and bulk ordering of material to help us obtain cost savings and /or maintain our costs. Their flexibility and willingness to work with us makes them one of our most valued suppliers. They make us feel that they are looking out for our best interests.”Chris Zollman, Lantech
“I have had the opportunity to work with Falcon and have found them to be a good company to work with. Their overall performance and on time delivery are truly outstanding. They have excellent communication with SSI and the inside service is outstanding.
Vincent Carrigan, Falcon’s onsite staff member is a very dependable person. If he leaves the building before the shift is over he passes on that information to everyone at SSI to make sure we have all the items that we need for production.
Falcon never leaves us in the cold. If Vincent is going to be out for any period of time, Falcon always has a backup. Prior to Falcon partnering with SSI, we had big problems with running out of parts. But I can say that teaming up with Falcon was a very good move. I would recommend Falcon to any other manufacturer. I hope that we continue to be on the same team.”Everett Smalls, Spirax Sarco
“I consider Falcon to be my strongest supplier. Bill and others do more than just fill orders; they take care of every aspect of my hardware business so that I can focus on other areas that need my very limited time. They go the extra mile in asking good questions like; “we see a lot of ½” nuts in this kit, but no screws. Will these attach to something?” They actually read the BOMs.
Every expedite request is attended with urgency. I can always count on the team at Falcon. I learn from them daily.”Russell Herron, Fab Fours
“For 23 years Falcon has managed our class ‘c’ production components. By utilizing the latest in barcode technology, coupled with their many value-added services, such as kanban systems and quarterly cycle counts. They provide high-quality parts to our point of use (POU) locations throughout our production plant.
Their on-time performance exceeds our company’s expectations, which means parts are available where we need them, when we need them, every time. Falcon consistently provides on-time delivery, high quality products, with excellent customer service, and competitive prices. That combination is hard to beat! We look forward to continuing our partnership for many years to come. Quality, Knowledge, Experience, Service and Dependability, what more can you ask for?”Ron B., Lift-tek
“Falcon currently manages 243 Class “C” production components onsite at our facility. They have a full-time person onsite dedicated to meeting our daily product needs. Falcon has relieved our staff from the day-to-day sourcing and expediting of Class “C” components so we can focus on better managing the high dollar items. This program has been in place for 11+ years and has reduced our overall acquisition cost for these necessary but nuisance parts. We continue to expand the program on an annual basis.”Representative @, Itron
What is the Greatest Value Realized by using Falcon as Your Supplier?
“If I need a part you are willing to find this part and get what we are needing and still have it on time. I have never had a bad experience with your company.”Brandy McQueen, Lift-Tek Inc.
“Great prices and friendly service! We are very dedicated to Falcon.”Jordan Neeley, Stafford Corrugated Products
“Excellent customer service also a very friendly staff.”Roxane Roof, Spirax Sarco, Inc.
“Having an on site employee allows for better communication. Not that communication is lacking in any way, but this person knows the ins and outs of our business and flow.”Paige Simpson, Itron
“Not having to order these parts myself saves me a lot of time.”Buyer @, Spirax Sarco, Inc.
“Customer service and price of parts.”Larry Reinbold, Spirax Sarco, Inc.
“I truly appreciate customer service keeping me posted on our orders. This helps me to communicate with our customer as well. Thank you :)”Buyer @, Myers Spring Co., Inc.
“Your people (are your greatest value).Always a positive experience working with Falcon for all these years.”Tony D'Aprile, Stafford Corrugated Products, Inc.
“JIT inventory/Quality and pricing. Your customer service is head and shoulders above most other suppliers!”Stephen Merenda, Lift Technologies, Inc.
“Ease of business, never have to follow up. If they say it will happen it will.”Barry Brown, Lift Technologies, Inc.
“Dependability and the trust factor that we can count on you to deliver what you say you will when you say you will and that it will be right. Huge!”Rep @, Fab Fours, Inc.
“Great service and great people to work with.”Joseph Gatlin, Common Part Groupings
“Close location and good lead times.”Rep @, Fab Fours, Inc.
“Resource savings. Falcon orders and maintains inventory right in our Assembly Lines.”Rep @, Spirax Sarco, Inc.
“Flexibility to respond to ever changing customer demand. We operate on three principles of quality, delivery, and cost. Falcon offers us all three.”Darren @, Engineered Controls, International
“Falcon lowers our inventory cost.”Rep @, The Light Source
“I have no worries about my product and I have a source that I can count on to help me find the “Difficult” items.”Linda Johnson, Lift Technologies, Inc.
“Quality product and on-time delivery.”Rep @, MGM Brakes, Cloverdale, CA
“Help from staff A1 rating.”Roger Morrow, ABT, Inc.
What is the Greatest Value Realized by using Falcon as Your Supplier? (2014 Satisfaction Report)
“They do anything that needs to be done to get the products to you on time.”Rep @, Trane
“Awesome staff, always helpful and friendly !!!!!”Rep @, Spirax
“The convenience of having the in-house store is invaluable.”Rep @, Itron
“Attitude of people there are so good. Even the route person who delivers our stock (David) is so friendly and acts like he cares about our account.”Rep @, Boston Gear
“Strong communication and on-time delivery.”Rep @, MGM Brakes
“The customer service is great. Falcon goes out of it’s way to accommodate us when we have an emergency.”Rep @, MGM Brakes
“Falcon always has product ready for your release.”Rep @, Piedmont Machine
“We appreciate getting updated on our orders and the attention to detail, Bill our acct rep has been great.”Rep @, Fillauer
“Customer service & Price and when we have a problem it’s taken care of.”Rep @, Specialty Metals
“Vendor managed inventory is always a great thing and lightens our load here.”Rep @, Spirax
“Quality product, accurate lead time, control cost, knowledge of product and company.”Rep @, Rego Products