Fasteners and Class C Component Supply

Falcon supplies fasteners and inventory management services to manufacturers in North and South Carolina, Kentucky, and the surrounding areas.

Charlotte Office

10715 John Price Road
Charlotte, NC 28273

Phone: 800.438.0332

Mobile: 704.588.4740

Mailing Address

P.O. Box 7429 | Charlotte, NC 28241-7429

Phone: 704.588.4740

Fax: 704.588.5753

Kentucky Office

11536 Commonwealth Drive
Louisville, KY 40299

Phone: 502.266.6292

Fax: 502.526.5567

2015 Customer Satisfaction Report 2017-04-19T14:23:45+00:00

Project Description

2015 Customer Satisfaction Report

Falcon Fastening Solutions, Inc. is pleased to announce the results of our 2015 Customer Satisfaction Survey. Falcon has the great privilege to serve customers in various industries and with very different needs and requirements. Our customers range in fastening and class “C” component supply requirements from blanket orders on occasion to hourly point of use replenishment onsite at their facility. We are thrilled that our loyal staff have, once again, performed at the highest possible level to ensure the satisfaction of our customers.

 100% of our Customers are Very Likely to Continue Doing Business with Falcon

100% of our Customers are Very Satisfied or Somewhat Satisfed with Product Quality

100% of Our Customers are Very Satisfied with Falcon's Customer Service

100% of our Customers are Very Satisfied with their Account Manager

What is the Greatest Value Realized by using Falcon as Your Supplier?

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“If I need a part you are willing to find this part and get what we are needing and still have it on time. I have never had a bad experience with your company.”
Brandy McQueen, Lift-Tek Inc.
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“Great prices and friendly service! We are very dedicated to Falcon.”
Jordan Neeley, Stafford Corrugated Products
“Excellent customer service also a very friendly staff.”
Roxane Roof, Spirax Sarco, Inc.

“Having an on site employee allows for better communication. Not that communication is lacking in any way, but this person knows the ins and outs of our business and flow.”
Paige Simpson, Itron
“Not having to order these parts myself saves me a lot of time.”
Buyer @, Spirax Sarco, Inc.
“Customer service and price of parts.”
Larry Reinbold, Spirax Sarco, Inc.
“I truly appreciate customer service keeping me posted on our orders. This helps me to communicate with our customer as well. Thank you :)”
Customer @, Myers Spring Co., Inc.
“Your people (are your greatest value).Always a positive experience working with Falcon for all these years.”
Tony D'Aprile, Stafford Corrugated Products, Inc.
“JIT inventory/Quality and pricing. Your customer service is head and shoulders above most other suppliers!”
Stephen Merenda, Lift Technologies, Inc.
“Ease of business, never have to follow up. If they say it will happen it will.”
Barry Brown, Lift Technologies, Inc.
“Dependability and the trust factor that we can count on you to deliver what you say you will when you say you will and that it will be right. Huge!”
Customer@, Fab Fours, Inc.

“Great service and great people to work with.”
Joseph Gatlin, Common Part Groupings
“Close location and good lead times.”
Customer @, Fab Fours, Inc.
“Resource savings. Falcon orders and maintains inventory right in our Assembly Lines.”
Customer @, Spirax Sarco, Inc.
“Flexibility to respond to ever changing customer demand. We operate on three principles of quality, delivery, and cost. Falcon offers us all three.”
Darren @, Engineered Controls, International
“Falcon lowers our inventory cost.”
Customer @, The Light Source
“I have no worries about my product and I have a source that I can count on to help me find the “Difficult” items.”
Linda Johnson, Lift Technologies, Inc.
“Quality product and on-time delivery.”
Customer@, MGM Brakes, Cloverdale, CA
“Help from staff A1 rating.”
Roger Morrow, ABT, Inc.