April 3, 2018 – On March 29, 2018 we received word that Falcon is officially certified under ISO 9001:2015. Falcon was previously certified under ISO 9001:2008. While ISO 9001 helps Falcon and other ISO 9001 certified companies to run more effectively and profitably, what does certification really mean for Falcon’s clients?
ISO 9001 Means Higher Quality Products with Repeatability
ISO 9001 certifies that Falcon’s client-focused goods and services are designed and delivered using processes that are effective, efficient, and repeatable. It also provides that Falcon works with its clients as a team towards a comprehensive quality goal with intelligent quality management systems in place to deliver the best goods and services to those we serve.
ISO 9001 Means Continuous Improvement
ISO 9001 certifies that quality management is integrated throughout Falcon and aligns with Falcon’s long-term strategic goals. The standard also ensures that risk is pro-actively managed and that continuous improvement systems are in place so that quality is likely to improve into the future. Thus, quality is not an accident or a fluke, but a way of life.
ISO 9001 Means Communication
ISO 9001 helps Falcon to ensure that key business processes are easily and clearly understood by the entire Falcon team. Falcon’s quality management system gives team members a way to accurately describe company processes and demonstrate their relationship with one another. This improves the likelihood that quality operations will be successfully executed and critically evaluated on a consistent basis, even with changes in roles and responsibilities.
ISO 9001 Means Dedicated Leadership
ISO 9001 requires total commitment and involvement from an organization’s leadership team. That is, ISO 9001 certification is not some random desperate management tactic. ISO 9001 certification represents deliberate, sustained, long-term commitment of Falcon’s leadership to continuous quality improvement. Additionally, ISO 9001 certification demonstrates that Falcon’s leadership is involved and familiar with Falcon’s quality management system.
ISO Certification Means Commitment and Teamwork
We began our journey to ISO 9001:2015 certification by evaluating our existing processes to align them with the new requirements. Because Falcon was previously ISO 9001:2008 certified, processes were already well documented and established. The result was that we only had to make a few minor tweaks to our quality management system. During this journey, we took the time to reassess our key business processes and allowed for in-depth team discussions on process design and continuous improvement.
Falcon’s final audit was conducted in March of 2018 by International Certifications, Inc. We were notified on March 29th, 2018 that we were successfully certified to the new standard. Thanks to our internal auditors, Mike Broome and Mike Parkman for their exceptional efforts in helping Falcon with this achievement. The entire Falcon team would also like to thank all of the manufacturers that motivate our company to achieve continuous improvement every day. We are proud to serve you as an ISO 9001:2015 company!